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Before requesting customer support, please check out the Help Documentation for the program you are using.
Also, we strongly recommend that you read these Frequently Asked Questions.
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We provide free support services at:
Please give the following info:
Product's version (see the "About" dialog)
Windows version (including service packs and other installed fixes or patches), US or International
Your computer information: CPU type and speed, installed memory
Description of the problem (as much detail as possible so we can duplicate the problem)
If you have questions about ordering, payment, or shipping procedures, please visit the Customer Care Center.
It would b very helpful if you could take a minute to tell us what you think about our product and our services.
1.Common Questions
2. Technical Issues
It's a software for employees monitoring, allowing to monitor, analyze and control their activity at the computer. There are 3 most popular use cases of WE: web usage control, work time tracking, surveillance.
Standard edition is good for 3..40 PCs, Pro – for 20..10000+. You can find more details in the Standard vs Professional Comparison Chart.
You can find detailed information about the price of Work Examiner editions on the Purchase page.
Work Examiner is a complex solution combining functions of monitoring, analysis, reports and blocking applications and Internet sites. Owing to tight integration of all these functions Work Examiner is a very powerful, still flexible tool.
Yes. You can download a trial of Work Examiner Standard or request a trial of Professional edition in the Download section.
You have a right to update the product free of charge within a year after the purchase. You can also purchase an additional year of support and updates package in the Purchase section.
Work Examiner Standard components minimum system requirements:
- WE Server\Console: Intel\AMD CPU -1Ghz, 512RAM, 200Mb free space, Windows XP\2003\Vista\2008\Win7\2012\Win8 all 32\64bit
Work Examiner Professional components minimum system requirements:
- WE Server: Intel\AMD CPU -1Ghz, 512RAM, 200Mb free space (w\o database size that can vary), Windows XP\2003\Vista\2008\Win7\2012\Win8 all 32\64bit, MS SQL Server 2005\2008\2012 (2005 Express can be downloaded by WE installer) both 32\64bit
- WE Console: Intel\AMD CPU -1Ghz, 256RAM, 200Mb free space, Windows XP\2003\Vista\2008\Win7\2012\Win8 all 32\64bit
For both Standard and Professional editions:
- WE Client: Intel\AMD CPU -1Ghz, 256RAM, 100Mb free space, Windows XP\2003\Vista\2008\Win7\2012\Win8 all 32\64bit
Yes, both the client and the server fully support MS Windows Vista and Windows 7,8 32bit and 64bit editions.
It depends: all spying features are disabled by default, spy options are not visible at all. If you enable spy features (screens\keystrokes\emails\IMs recording) – WE will become a spyware, but anyway, will not be blocked by antiviruses. It’s a business software that is monitoring company’s PCs.
Yes, it will save the logs in temporary folder and upload as soon as the server will be available.
WE Client makes low system load about 1-3% CPU usage on the average.
Yes, sure! There is a 'Install Clients...' option in WE Console. Note: you must have admin rights on the remote PC or know admin's login\password.
Yes, if installed remotely, it is invisible for user – hidden from Task Manager, no icons on the toolbar, no entries in Start - Programs and Add\Remove Programs.
No, it uses special services that work w\o user’s logon.
Articles applicable for Professional edition only are marked as “(Pro only)” in the header. We’ve tried to reflect all important issues about Work Examiner in this documentation.
If you have any questions that were not answered by this help document – feel free to contact support@workexaminer.com for assistance.